Call us Today: 01983 568200

FAQs

Here are Store-It Self Storage’s answers to Frequently Asked Questions, simply click your question below to be shown the answer.

Can’t see your question on the list below? Just phone or email us at: info@storageisleofwight.co.uk

How much will it cost?

Store-It Self Storage have a range of over 18 different sized units at different prices. Tell us what you want to store and we will give you a good idea of the size you need and the price

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Can I move in today?

Yes, all you need to do is complete our simple licence agreement and move your goods in immediately. We also require payment and proof of ID

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Do I pay weekly or monthly?

We invoice customers calendar monthly in advance

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What size rooms do you have?

We have over 18 different sizes ranging from a 15 sq ft (large cupboard) through to 250 sq ft (large double garage). Give us a call and we can advise you of the size you require or take a look at our space estimator

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What if I need more space?

Providing we have availability, you can upsize or downsize at any time without penalty

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Will you help me get my goods into my unit?

We can recommend removal and man with van companies to assist you, however for insurance purposes, our staff are unable to help you in taking your goods to your unit.

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Can I use trolleys?

We have various size trolleys and sack trucks available free of charge

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Why do I need a padlock?

You need your own padlock to ensure that your unit is kept locked and secure at all times. Note: only you

hold the keys. You can provide your own padlock or buy a padlock in store.

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Do I have to book a unit?

We strongly recommend you give us a call so that we can reserve a specific unit for you since availability can sometimes be limited. However, as long as we have a suitable unit available you can simply arrive at the store, complete the storage agreement and ID check and move in immediately.

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Will my goods be safe?

Yes. We have 24/7 digital CCTV surveillance. In addition we also have smoke and fire detection and extensive intruder alarm systems which are fully monitored. Only you hold the keys to your unit and access to the store is controlled by individual access PIN code

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How long can I store for?

You can store from as little as 1 week or as long as you like.

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What can I store?

Virtually anything, household furniture, books, clothes, personal effects, appliances, files, office equipment, documents, excess stock etc. However, please note that we cannot accept inflammable, perishable or illegal goods.

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What can’t I store?

Living items such as animals and plants, food or perishable goods. Hazardous materials including flammable goods, fireworks and explosives, compressed gases, any illegal goods, drugs and firearms, cash and securities.

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What is included in the price and are there any other charges?

The price you are quoted is the price you pay. There are no other hidden charges.

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What about insurance?

We do not insure your possessions. We strongly recommend you insure your goods. We offer a policy that provides cover specifically for self storage customers at very competitive prices. See our separate insurance page for further information.

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How can I pay?

All charges can be paid by Standing Order, cash, cheque, debit cards, credit cards (additional charges of 3.25% when paying by credit card)

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Do you sell packing materials?

Yes. As well as padlocks we can supply boxes, tape, dust sheets, furniture covers and many other packing supplies you may need, all from Reception. Please see our boxes and packaging page for further details.

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When can I get access to my goods?

During our extensive opening hours whenever you like for as long as you like – you have unlimited free access to your goods.

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Do I need to give you any advance notice when I want to move all my goods out?

Yes. We require 2 weeks’ notice.

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Any other questions?

Please contact us and we will be pleased to assist further.

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Storage Isle of Wight - Nicholson Road - Ryde - Isle of Wight - PO33 1BE - TEL: 01983 568200 - e: info@storageisleofwight.co.uk
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